Pagerduty recently added a new feature "Teams".
We have several real teams using Pagerduty and it can result
in people stepping on each other's toes in Pagerduty. Does this tool help fix some of that?
No idea, so I am going to poke at it.
Pagerduty put up a How to create a Team page at https://support.pagerduty.com/hc/en-us/articles/204072090-How-to-Create-Teams-in-PagerDuty-
[1]
Creating a Team
Log into Pagerduty.
In the upper right you have this "All Teams" pull
down.
I have no Teams so there is nothing there yet.
You can create a team here by Clicking on Create a
team. But I have a feeling once you make
the first one here the button goes away.
So where does the button normally live.
There it is Click on Configuration
-> Teams
Click on + New Team.
Give it a name.
It looks like you can import escalation polices to this
team. I am not going to do that yet.
Click Save.
Here it the Test_Team's View.
It does not have any users, schedules, escalation Polocies
or services yet.
Adding users
OK, this is still Beta so expect this to change. It feels beta, give it 2-3 months and I bet it will look a
lot better.
Click on Edit Team
Start typing in your usernames here.
When you are done adding users click Save.
Hey I am on the team.
Adding Schedules
You can't yet do that.
If you add an escalation Policy any schedule, users, and services
associated with it will auto add to the Team.
Adding Escalation Policies
Click on Edit Team
Enter the name of the Escalation Policy (Policies) you want
added here and click Save.
This will….
add the escalation Policy to the team. And it will…. Add all services, users, and schedules
associated with that team.
Adding Services
You can't yet do that.
If you add an escalation Policy any schedule, users, and services
associated with it will auto add to the Team.
Did I lose anything?
Did I lose anything by moving things to a team. Nope, looks like they users, services,
escalation policies, and schedules are still available and viewable using the
old tools.
What did I gain?
I have a nice team pull down. Which looks like it has a bug at the
moment Listing "My Teams" and
"All Teams" under their themselves.
Why is that neat?
Why is that neat?
Oh… it's a filter!
Oh it's not a bug… but does look odd…
Select your team.
Now choose any tool.
If I chose users. I only see the
users on this team!
Escalation Polices… only escalation policies for this team.
Click on Dashboard.
Here is the reason to set up Teams! It filters Incidents! This is a new Team I made with no incidents
and no history of incidents exists so none is shown.
This is nice, I personally have stepped on toes when I
accidentally resolved someone else's ticket.
I thought I was closing my own for my team but I accidentally closed one
from another team. This can help prevent
that.
OK I like teams. It
may be Beta but it’s a very strong useful Beta, go ahead and use it!
References
[1] How to Create Teams in PagerDuty?
Accessed 03/2015
Epic Goal: Set up a phone number, via twillio, that when called will set off a pagerduty event.
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